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Frequently Asked Questions


 

 Airline Classification:

  1. How do you classify an airline?
  2. Why are passenger reviews not used?
  3. How do you evaluate an airlines safety?
  4. How current are the safety ratings?
  5. What is the Quality-Score?
  6. What happens if an airline has a crash?
  7. How do incidents affect the safety assessment of an airline?
  8. How often do you review classifications?
  9. How quick do you update the safety classification of an airline if it changes?
  10. How do you notify the public if an airline's general classification changes?
  11. Why do you classify some airlines as 'NOT RECOMMENDED'?
  12. Why does AviRate not rank airlines?
  13. Should I fly with 5-Star rated airlines only?
  14. The information provided is different to what I experienced on my flight.
  15. I think there is a mistake with one of the classifications.
  16. How can I receive updates from AviRate?
  17. How do I contact if I need to talk to someone from the AviRate team or want to share an experience?
  18. My question is not answered in the FAQ's.


1. How do you classifiy an airline?


AviRate uses several self-developed, comprehensive and standardized checklists covering more then 1100 points to evaluate and classify an airline.
In addition to standard criteria such as safety, food, ground service, seat comfort, on-board service, more far-reaching points such Contacting the customer service, assistance, care of children traveling alone or passengers with disabilities, compliance with air passenger rights, etc. are checked and assessed.
After evaluating these checklists, the corresponding number of stars is assigned to a score key.
The exact content of the checklists and rating keys are subject to AviRate International's business and trade secrecy.


2. Why are passenger reviews not used?

AviRate International sees itself as the global classification agency of the aviation industry.
The assessments and classifications of airlines, airports and others are objectively conducted strictly according to standardized checklists and with professional inspections to ensure an international standard.
Since every passenger has individual needs and expectations of his flight and his experience is therefore subjective, such reviews are not usable for an objective evaluation.
Hotels, for example, do not receive their stars from the reviews of their guests, but from specialized institutions after they meet different requirements.
For this reason, AviRate does not consider passenger reviews in its ratings.


3. How do you evaluate an airlines safety?

The main evaluation of an airlines safety is based on 5 basic criteria that are internationally standardized and recognized.
This includes the IOSA certification of an airline, the result of ICAO country audit of an airlines' country of origin, whether an airline FAAlink2.png is endorsed or not, a minimum 5 years fatality free period and whether an airline has been banned from the European airspace.
For further and effective assessment of an airlines safety, various internal criteria are added, which are subject to our business and trade secrecy.


4. How current are the safety ratings?

Since we monitor the safety of every airline in real time, the ratings are always up to date.


5. What is the Quality-Score?

The quality score or index, provides real-time information about the current service quality performance of an airline.
This value is monitored in real time and changed immediately if needed. This ensures that we can always provide the most up-to-date information possible.
The quality score is influenced by changes in the range of services offered, but also by things such as lack of assistance of passengers in special situations, unjustified expulsions from flight, personal misconduct or any other reason that leads to a poorer travel quality for the passenger. Of course, this value will also increase if airlines introduce innovations or otherwise increase flight quality.
The highest value is 100 and therefore corresponds to 5 stars, the lower a value, the lower the current quality performance of the airline concerned.


6. What happens if an airline has a crash?

If an airline has a crash that leads to casualties, an extensive recheck of the safety of the airline concerned will be initiated. After evaluating all known facts, the safety rating of the airline will be downgraded if necessary. A recheck however will not be initiated if the crash was caused by an act of terrorism, hijacking or Pilot suicide.


7. How do incidents affect the safety assessment of an airline?

Usually we do not cover incidents because every airline has incidents, mostly minor - every day. Also many countries and airlines do not report them.
However, when it comes to incidents in which a person is injured, such an incident has a direct impact on the safety rating and leads to this being reduced by a certain score.


8. How often do you review classifications?

The classifications are reviewed constantly, since we monitor the safety and Quality-Score in real time.
An airlines classification is generally valid for one year if no changes are requiered.
We rely on airlines, our team, Authorities and other trustworth sources to ensure the information available is always up-to-date.
Any changes in the in-flight product, fleet and safety is corrected within one business day of us being informed.


9. How quick do you update the safety classification of an airline if it changes?

If the safety classification of an airline changes, AviRate will update the changes within one business day.
Such changes are published both on our website and throughout of all our social media channels.


10. How do you notify the public if an airline's general classification changes?

Any change to an airline's general classification will be published on our website, throughout of all our social media channels and as a press release.


11. Why do you classify some airlines as 'NOT RECOMMENDED' ?

First and foremost, we classify airlines as not recommended, which do not meet our minimum safety requirements and / or have an extremely bad safety record.
Airlines whose reliability or quality level is declining massively are also classified as not recommendable.
And in extremely rare cases due to extraordinary reasons, which are then disclosed in detail.


12. Why does AviRate not rank airlines?

AviRate dispenses with the ranking of airlines, as it is not possible from an analytical point of view to say objectively that this or that airline is the best in this or that category, since every airline uses a wide variety of products and / or methods in almost all areas.
For these reasons, AviRate focuses exclusively on assessing the quality and safety of an airline.


13. Should I fly with 5-Star airlines only?

AviRate uses very strict, comprehensive and internationally recognized criteria in its safety assessments.
An airline with a five star safety classification meets and generally exceeds all international requirements that are put in place to prevent an accident happening.
As with everything, air travel is not free of risks and AviRate can not guarantee that a 5-Star airline will not have a (fatal) accident. But the fact is that airlines, with a 5-star safety rating both in general and in their country of origin, meet the highest safety requirements of the industry and additionally meet our strict requirements.


14. The information provided is different to what I experienced on my flight.

Whilst AviRate strives to consistently provide the most up-to-date information on the in-flight product one can expect to experience, unforeseen circumstances can unfortunately result in differences. Airlines at certain times of the year such as peak season may lease aircraft off leasing companies or other airlines which may offer a different in flight product resulting in such things as a lack of personal in flight entertainment or a different seat pitch to that airline's typical offering. Airlines also code share with many airlines around the globe meaning you often do not fly with the airline the ticket was actually booked through - tickets need to be checked carefully to identify the airline and aircraft being flown. If there has been a problem with maintenance or an event resulting in significant delays, the airline may borrow an aircraft from another company which again results in a different in flight product to that expected.


15. I think there is a mistake with one of the classifications.

We do our very best to ensure our classifications are current and accurate however if you have a query regarding a particular classification please contact AviRate and explain in detail what you disagree with and why.
A member of our team will get back to you as soon as possible.


16. How can I receive updates from AviRate?

AviRate does not offer a newsletter service.
The best way to stay up to date is to follow one of our social media channels, as they are updated in real time.


17. How do I contact if I need to talk to someone from the AviRate team or want to share an experience?

Simply fill out our contact form and a member of the AviRate team will respond to you as soon as possible.


18. My question is not answered in the FAQ's

If you have not found an answer to your question, you can also ask us directly by filling in our contact form.
A member of our team will respond to you as soon as possible.


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